Duration: 1 hour and 6 minutes

Affected Components: Elastic Hosting, WordPress Hosting, Virtual Machines, Reseller Hosting, Elastic Hosting, WordPress Hosting, Reseller Hosting, Elastic Hosting, Virtual Machines, Virtual Machines, Elastic Hosting, Virtual Machines, WordPress Hosting, WordPress Hosting

May 14, 16:00:00 GMT+0
Identified - **Posted:** May 14, 2026 **Affected:** All managed cPanel & WHM servers Following yesterday's security patch deployment, cPanel has released an enhanced fix for CVE-2026-29205. Beginning immediately, we will roll out this update across all servers under our management using the same progressive approach as yesterday. **Expected impact:** Individual servers may experience a brief service interruption of under 5 minutes during their respective patch window. Services will resume automatically. **Managed clients (including Elastic Hosting and Reseller Hosting):** No action required. The patch will be applied automatically. **Unmanaged clients running cPanel & WHM:** Please apply this update as soon as possible. If you applied yesterday's patch, you must also apply this one. Refer to cPanel's support article for instructions on updating to a patched version. We will update this post as the rollout progresses and confirm once all servers have been patched..

May 14, 17:05:32 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: Elastic Hosting, WordPress Hosting, Virtual Machines, Reseller Hosting, Elastic Hosting, WordPress Hosting, Reseller Hosting, Elastic Hosting, Virtual Machines, Virtual Machines, Elastic Hosting, Virtual Machines, WordPress Hosting, WordPress Hosting

May 13, 17:00:00 GMT+0
Identified - **Posted:** May 13, 2026 **Start:** 10:00 AM PST, May 13, 2026 **Affected:** All managed cPanel & WHM servers cPanel has disclosed five security vulnerabilities rated up to High severity (CVE-2026-29205, CVE-2026-29206, CVE-2026-32991, CVE-2026-32992, CVE-2026-32993) with patches releasing today at 1:00 PM EST / 10:00 AM PST. Affected versions: 86, 94, 102, 110, 110 CL6, 118, 124, 126, 130, 132, 134, 136, 136 (WP2) Beginning at 10:00 AM PST, we will begin rolling out these patches across all servers under our management. Updates will be applied progressively rather than all at once. **Expected impact:** Individual servers may experience a brief service interruption of under 5 minutes during their respective patch window. Services will resume automatically. **Managed clients (including Elastic Hosting and Reseller Hosting):** No action required. Patches will be applied automatically. **Unmanaged clients running cPanel & WHM:** Please ensure you patch your servers as soon as the update is available. We strongly recommend performing a manual update once the patch is made available. We will update this post as the rollout progresses and post a final confirmation once all servers have been patched..

May 13, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Elastic Hosting, WordPress Hosting, Virtual Machines, Reseller Hosting, Elastic Hosting, WordPress Hosting, Reseller Hosting, Elastic Hosting, Virtual Machines, Virtual Machines, Elastic Hosting, Virtual Machines, WordPress Hosting, WordPress Hosting

May 12, 06:00:00 GMT+0
Identified - We are performing service impacting maintenance on all Managed Servers, Elastic Hosting, Reseller Hosting and WordPress Hosting servers to install important security updates. There will be an interruption between 5-15 minutes on each server as they are rebooted..

May 12, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 12, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Elastic Hosting, WordPress Hosting, Reseller Hosting, Elastic Hosting, WordPress Hosting, Reseller Hosting, Elastic Hosting, Elastic Hosting, WordPress Hosting, WordPress Hosting

May 9, 06:00:00 GMT+0
Identified - We are performing service impacting maintenance on all Elastic Hosting, Reseller Hosting and WordPress Hosting servers to install important security updates. There will be an interruption between 5-15 minutes on each server as they are rebooted..

May 9, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 9, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 14 minutes

Affected Components: WordPress Hosting, Elastic Hosting, Virtual Machines, Reseller Hosting, Elastic Hosting, WordPress Hosting, Reseller Hosting, Elastic Hosting, Virtual Machines, Virtual Machines, Elastic Hosting, WordPress Hosting, WordPress Hosting

May 8, 16:00:00 GMT+0
Identified - **Posted:** May 8, 2026 **Start:** 9:00 AM PST, May 8, 2026 **Affected:** All managed cPanel & WHM servers cPanel has disclosed three security vulnerabilities (CVE-2026-29201, CVE-2026-29202, CVE-2026-29203) with patches releasing today at 12:00 PM EST / 9:00 AM PST. Beginning at 9:00 AM PST, we will begin rolling out these patches across all servers under our management. Updates will be applied progressively rather than all at once. **Expected impact:** Individual servers may experience a brief service interruption of under 5 minutes during their respective patch window. Services will resume automatically. **Managed clients (including Elastic Hosting and Reseller Hosting):** No action required. Patches will be applied automatically. **Unmanaged clients running cPanel & WHM:** Please ensure you patch your servers as soon as the update is available. We will update this post as the rollout progresses and post a final confirmation once all servers have been patched..

May 8, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

May 8, 18:13:34 GMT+0
Completed - Maintenance has completed successfully..

Duration: 4 hours and 22 minutes

Affected Components: Elastic Hosting

Apr 28, 22:13:11 GMT+0
Investigating - We are currently investigating this incident..

Apr 28, 22:34:04 GMT+0
Identified - This incident is cross connected to the following incident and the patching, which has caused an issue with the database server that is actively being worked on. <https://status.fullhost.com/cmoj53xm403uywn225c3pn27j>.

Apr 28, 23:07:07 GMT+0
Identified - Our team is continuing to work on restoring database server, with recovery hopefully coming back soon..

Apr 28, 23:34:10 GMT+0
Monitoring - The database server has been restored..

Apr 29, 01:43:34 GMT+0
Identified - We are continuing to see processes piling up and affecting MySQL since the database restoration..

Apr 29, 02:35:01 GMT+0
Resolved - The former message about MySQL processes piling up was account specific, and that does appear to be resolved. If you are having specific issues with your site/account, please contact support..

Duration: 3 hours and 49 minutes

Apr 28, 21:30:24 GMT+0
Investigating - **Status:** Investigating / Mitigation in place cPanel has disclosed a critical authentication vulnerability affecting all currently supported versions of cPanel & WHM. No patch is available at this time. As a precaution, and following cPanel's own guidance, we have temporarily blocked external access to the following ports across our shared and reseller hosting fleet: * 2083 / 2087 — cPanel & WHM (SSL) * 2082 / 2086 — cPanel & WHM (non-SSL) * 2095 / 2096 — Webmail * 2077 / 2078 — Webdisk (where enabled) **Impact:** Customers will be unable to log in to cPanel, WHM, or Webmail via the browser until the restriction is lifted. Websites, email delivery (SMTP/IMAP/POP), DNS, and databases are **not** affected and continue to operate normally. **What we're doing:** We are monitoring cPanel's advisory channel and will deploy the official patch across all affected servers as soon as it is released, after which access will be restored. If you require urgent access to your cPanel account in the meantime, please open a ticket with our support team and we can assist on a case-by-case basis. We apologise for the inconvenience and appreciate your patience while we prioritise the security of your data and infrastructure. **Update**: cPanel released a patch a few minutes ago. We're verifying it and rolling it out to all affected servers. Access should be restored within the next hour..

Apr 28, 21:57:13 GMT+0
Identified - Update: cPanel released a patch a few minutes ago. We're verifying it and rolling it out to all affected servers. Access should be restored within the next hour..

Apr 29, 01:19:40 GMT+0
Resolved - All servers have been patched. If you are experiencing any issues moving forward, please contact Technical Support..

Duration: 18 minutes

Affected Components: WordPress Hosting, Reseller Hosting, Elastic Hosting, Virtual Machines, CA-WEST

Apr 10, 06:40:00 GMT+0
Investigating - Please see the following maintenance notice that was provided this evening. The impact was intended to be brief and minimal however it has now lapsed to a 10-15 outage at the moment and are awaiting further updates: Please be advised that one of our upstream network providers will be performing scheduled maintenance on Thursday, April 9th from 21:00 to 23:59 PT. This maintenance involves the migration of routing hardware at the Cologix Van3 datacentre as part of an ongoing project to improve network throughput and redundancy in the Vancouver area. Due to the redundant network design in place at this facility, most customers should experience little to no impact to their services. However, as the work being performed is sensitive in nature, some customers may experience 1–3 minutes of intermittent connectivity loss during the maintenance window. We recommend that all affected customers take appropriate precautions and prepare for the possibility of a brief service interruption while the work is being carried out. We will continue to monitor the situation and provide updates as needed. If you have any questions or concerns, please don't hesitate to reach out to our support team.s incident..

Apr 10, 06:58:01 GMT+0
Resolved - The maintenance work is nearing completion, apologies for the brief interruption.

Duration: 4 days, 12 hours and 37 minutes

Affected Components: WordPress Hosting, Virtual Machines, Elastic Hosting

Mar 27, 18:31:13 GMT+0
Investigating - We are currently looking in to connectivity issues in Calgary..

Mar 27, 18:57:43 GMT+0
Identified - The issue has been identified with one of our upstream providers, who's identified the issue and working towards recovery. We will keep updates posted here..

Mar 27, 19:27:28 GMT+0
Identified - Upstream provider continues to work towards resolution and is keeping us updated on progress..

Mar 27, 20:00:54 GMT+0
Identified - Remediation efforts are well underway with the upstream provider..

Mar 27, 20:19:50 GMT+0
Resolved - Services are starting to recover/resolve again. We appreciate your patience and understanding..

Mar 27, 21:45:20 GMT+0
Resolved - **RFO: Summary** On March 27, 2025, services hosted at our Calgary location experienced an outage. The issue has since been fully resolved and all services are back online. \*\*Root Cause\*\* The outage was caused by a router failure that resulted in the loss of the router's configuration of our network upstream provider. This disrupted connectivity for all servers and services at the location. \*\*Impact\*\* All services hosted at the Calgary location were unavailable for the duration of the outage. \*\*Resolution\*\* The router configuration was restored by our upstream provider, returning all services to normal operation. \*\*Next Steps\*\* We have escalated this incident to our upstream network provider. We have formally requested a root cause analysis, an explanation of why no additional redundancy was in place, and a clear remediation plan to prevent future recurrences. We sincerely apologize for the disruption this caused and understand the impact it has on your operations. We are committed to holding our infrastructure partners accountable and to the reliability of our services..

Mar 27, 21:47:54 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours

Affected Components: Elastic Hosting

Mar 14, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 14, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 14, 08:00:00 GMT+0
Identified - We will be performing regularly scheduled updates to this hosting platform during this time. During this time, there will be short periods, of up to 15 minutes, where the sites will be inaccessible as the maintenance is being performed..

Duration: 5 hours

Affected Components: WordPress Hosting

Mar 4, 09:00:00 GMT+0
Identified - We will be performing regularly scheduled updates to this hosting platform during this time. During this time, there will be short periods, of up to 15 minutes, where the sites will be inaccessible as the maintenance is being performed..

Mar 4, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 4, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 40 minutes

Affected Components: Elastic Hosting

Dec 29, 00:24:00 GMT+0
Investigating - We are currently investigating this incident..

Dec 29, 00:59:42 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 29, 01:04:28 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours

Affected Components: WordPress Hosting, Reseller Hosting, Elastic Hosting, Virtual Machines, , Vancouver →

Dec 12, 09:00:00 GMT+0
Identified - Following last night's fiber migration, Zayo will be performing additional maintenance work on the dark fiber infrastructure in Vancouver during the above timeframe. We have confirmed with Zayo that our circuits will **not** be impacted during tonight's maintenance, as our fiber was successfully moved during last night's window. **Expected Impact:** None - No downtime or service interruption anticipated. Due to the incident this early morning, that as well was not to be service impacting, we will be more closely monitoring this maintenance and provide updates if anything changes. <https://status.fullhost.com/cmj14znbn05327bmjma4jhze8>.

Dec 12, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 12, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 days, 2 hours and 47 minutes

Affected Components: WordPress Hosting, Reseller Hosting, Elastic Hosting, Virtual Machines, , Vancouver →

Dec 11, 09:31:19 GMT+0
Identified - Our upstream provider currently has a technician on site and is working to migrate services to an alternate fibre path. This should allow for partial connectivity to be restored while full repairs continue. We will continue to keep you posted on this incident and will share information as it becomes available to us. Thank you for your patience as we continue to work toward resolving this incident..

Dec 11, 09:51:28 GMT+0
Resolved - Partial connectivity has been restored. We will be continuing to monitor as well as getting more information from the upstream provider and share information with you accordingly when it's available..

Dec 11, 16:46:34 GMT+0
Postmortem - **Post-Incident Follow-Up: Vancouver Data Center Outage - December 11, 2025** We want to provide you with additional information regarding this morning's network outage affecting our Vancouver Data Center. **What Happened** Our upstream provider experienced an unexpected failure affecting multiple fiber paths between Cologix VAN3 and Harbour Center. These paths are designed to be fully redundant and geographically diverse, and should not fail simultaneously. The outage was triggered by emergency maintenance activity involving the relocation of a segment of dark fiber by the fiber provider, which unexpectedly impacted both redundant circuits. **Our Commitment Moving Forward** We sincerely apologize for this disruption to your services. We understand the trust you place in us to keep your operations running smoothly, and we take this responsibility seriously. Both FullHost and our upstream provider will be conducting comprehensive post-incident reviews to fully understand how both supposedly diverse fiber paths were affected simultaneously. Based on these findings, we will be implementing additional safeguards, which will likely include: * Adding additional diverse fiber paths between Cologix VAN3 and Harbour Center * Enhanced monitoring and alerting for upstream connectivity * Improved communication protocols with our fiber providers regarding maintenance activities **Next Steps** We are committed to transparency throughout this process. Once our joint review is complete, we will share a detailed root cause analysis and the specific improvements we're implementing to prevent similar incidents. Thank you for your patience and continued trust in FullHost. If you have any questions or concerns, please don't hesitate to reach out to our support team.

Dec 11, 07:48:41 GMT+0
Investigating - We are currently investigating network connectivity to the Vancouver Data Center. Investigating.

Dec 11, 08:16:25 GMT+0
Investigating - We are continuing to investigate with our upstream providers for an update..

Dec 11, 09:10:01 GMT+0
Identified - We are continuing to work closely with our fibre provider to restore connectivity. Please rest assured that this remains our highest priority and all teams are actively engaged. We will provide additional updates as soon as more information becomes available..

Dec 11, 08:27:58 GMT+0
Identified - This is from our upstream provider on the incident: Approximately 30 minutes ago we were notified by our fibre provider of an emergency maintenance activity involving the relocation of a segment of their dark fibre. At this time, we are experiencing outages on multiple fibre paths that are designed to be fully redundant and geographically diverse. These paths should not be impacted simultaneously, and we are actively investigating with the provider to understand why both circuits are currently down. We are pushing for immediate restoration of service and will provide further updates as soon as more information becomes available..

Duration: 3 minutes

Affected Components: Elastic Hosting, Virtual Machines

Dec 4, 23:23:06 GMT+0
Investigating - We are currently investigating these incidents on the above mentioned nodes. The hypervisor is affecting some customers VMs..

Dec 4, 23:26:14 GMT+0
Resolved - This incident has been resolved..

Duration: 36 minutes

Affected Components: Elastic Hosting, Virtual Machines, , WordPress Hosting, Toronto →

Nov 19, 20:45:00 GMT+0
Investigating - We are experiencing intermittent connection issues from some networks. We are working to resolve this as a high priority. More information to come. .

Nov 19, 21:18:02 GMT+0
Monitoring - Network connectivity is begin to recover across most networks now, and a full recovery should be expected soon..

Nov 19, 21:20:33 GMT+0
Resolved - This incident has been resolved..

Nov 19, 21:39:13 GMT+0
Postmortem - We experienced a temporary network reachability issue affecting the IP range 162.223.224.0/21\. A configuration update caused some external networks to temporarily lose access to this range. What Happened At 3:32 PM ET, we enabled an RPKI security setting intended to improve routing security. The change contained an error that caused some networks around the world to reject traffic to our IP range. We identified the issue quickly and rolled back the change at 3:43 PM ET. However, some providers had already cached the incorrect routing information, which delayed full recovery. Resolution Recovery began immediately after the rollback. Most networks had restored connectivity by 4:10 PM ET, with full global recovery shortly after. What We’re Doing to Prevent This We are reviewing our deployment and validation processes to ensure similar issues do not occur again. Additional safeguards will be implemented before making future routing-related changes. We sincerely apologize for the disruption and appreciate your patience while we resolved this issue..

Duration: 7 hours and 23 minutes

Affected Components: Website

Nov 18, 11:00:33 GMT+0
Investigating - Cloudflare is currently experiencing a **major global outage**, which is impacting websites and online services across the internet. While we do **not** provide Cloudflare as part of our hosting services, some of our clients independently use Cloudflare for their websites. Those clients may experience downtime or degraded performance as a result of this external issue. Our own website and client portal were briefly affected because we previously used Cloudflare for edge delivery. However, we had already planned to remove Cloudflare from our technology stack by the end of the year, and due to this incident, we **accelerated that transition** and have now fully removed Cloudflare from our infrastructure. **If your website is impacted and you are using Cloudflare, removing Cloudflare from your setup may restore normal service** until Cloudflare resolves the outage. For ongoing updates, please refer to Cloudflare’s official status page. We will continue to monitor the situation and share any relevant updates. Thank you for your understanding. <https://status.fullhost.com/cmi4jmbri009o14hyhcof57vs>.

Nov 18, 18:23:27 GMT+0
Resolved - We are closing this incident and it appears that CloudFlare has confirmed they are in monitoring status and the incident is resolved from there end..

Duration: 27 minutes

Affected Components: WordPress Hosting, , Virtual Machines, Elastic Hosting, Calgary →

Nov 17, 21:48:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 17, 22:14:55 GMT+0
Resolved - There was an network issue with an upstream provider and currently is resolved. We are waiting further information on the incident itself. We are additionally aware of recent compounding issues with our Calgary location and our leadership team is reviewing long term plans. If you have any specific concerns you wish to address, please do not hesitate to reach out to our Quality Assurance department to discuss, including discussing migration options to other locations..

Nov 17, 22:42:42 GMT+0
Postmortem - We have been advised that today's issue was caused in a failure in some of the network equipment, owned by an upstream provider. They have rerouted the traffic to stabilize traffic at this time, while the equipment is replaced. We are seeking clarity about the redundancy aspects that did not kick in on this event. Please note that this event was unrelated to other incident(s) this month, and we've been given assurance that the root cause of those former incidents were located and resolved..

Duration: 1 hour and 48 minutes

Affected Components: Automated Monitoring System, Virtual Machines, WordPress Hosting, , Elastic Hosting, Calgary →

Nov 13, 08:33:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 13, 08:49:25 GMT+0
Identified - We are currently experiencing network connectivity issues in Calgary Datacenter, and are investigating.

Nov 13, 08:54:30 GMT+0
Resolved - This incident has been resolved..

Nov 13, 08:56:26 GMT+0
Resolved - Network recovered. Servers back up. The data center experienced BGP flaps on one of its primary routers. .

Nov 13, 10:06:34 GMT+0
Identified - The datacenter network is unstable; investigating the issue. .

Nov 13, 10:21:19 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours and 16 minutes

Affected Components: Reseller Hosting

Nov 7, 20:29:04 GMT+0
Monitoring - This incident is still ongoing, and we continue to see periods of inaccessibility as we remediate this attack. We thank you for your patience and understanding..

Nov 7, 22:05:34 GMT+0
Resolved - Mitigation efforts have been in place for awhile now, with no repeats. But we will be keeping, per the RFO earlier provided, this monitored on our end closely..

Nov 7, 13:50:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 7, 14:39:04 GMT+0
Identified - Our team continues to work on this high priority event, and bring node back online. We thank you for your patience..

Nov 7, 15:29:35 GMT+0
Monitoring - The incident is resolved, and are leaving in monitoring to further review stability..

Nov 7, 15:47:23 GMT+0
Identified - Connectivity to node is currently under investigation again. Root cause does appear to have been found for flapping, and team is working on incident..

Nov 7, 16:04:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 7, 18:35:31 GMT+0
Resolved - RFO to incident today: Earlier this morning, our network operations team identified a large-scale Distributed Denial of Service (DDoS) attack directed at the reseller hosting server [**van-rs23.ispcontrol.net**](http://van-rs23.ispcontrol.net). The attack involved a high volume of inbound traffic that resulted in intermittent connection timeouts, increased latency, and degraded performance for hosted sites and associated services. Upon detection, automated mitigation protocols were engaged, and additional filtering and rate-limiting rules were applied at the edge and upstream levels. Our team worked with our DDoS mitigation partners to analyze and scrub malicious traffic patterns. During the event, legitimate traffic may have experienced short periods of packet loss or timeouts as filtering rules propagated. The attack has since been fully mitigated, and normal service performance has been restored. No data loss or persistent service impact occurred. **Current Status:** * Mitigation measures are in place and stable. * Server performance has returned to normal operating parameters. * We will continue enhanced monitoring of the affected network segment to ensure ongoing stability and to detect any potential follow-up activity. **Next Steps:** Our network engineering team is conducting a post-incident review to further optimize DDoS filtering profiles and evaluate additional edge-layer protections..

Nov 7, 18:52:15 GMT+0
Monitoring - We will continue to monitor for stability..

Duration: 25 minutes

Affected Components: Reseller Hosting

Nov 7, 12:50:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 7, 13:14:46 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 51 minutes

Affected Components: WordPress Hosting, , Elastic Hosting, Virtual Machines, Reseller Hosting, Vancouver →

Aug 26, 03:12:53 GMT+0
Identified - We are continuing to work with the data center on a full resolution to this, some nodes are back online..

Aug 26, 02:00:00 GMT+0
Investigating - We are currently investigating this incident affecting our Vancouver Data Center. We will update the incident as more information becomes available..

Aug 26, 02:35:20 GMT+0
Identified - The Vancouver Data Center (COLOGIX VAN3) is experiencing a partial power outage, and working with the data center on quick resolution.

Aug 26, 03:22:58 GMT+0
Identified - More nodes are now restored to operation and working on the remaining nodes..

Aug 26, 03:51:13 GMT+0
Resolved - During the ongoing partial power outage at our Vancouver data center (Cologix VAN3), our on-site technicians successfully implemented workarounds to restore all services to normal operation. This incident affected several clients in Vancouver, with impacts ranging from partial outages and degraded performance to full service interruptions. Although Cologix VAN3 is a state-of-the-art facility designed with multiple redundancies, this event highlighted unforeseen vulnerabilities. As with every incident, we will conduct a thorough internal investigation to understand how this outage caused such a wide impact. Based on our findings, we will implement necessary changes to enhance our systems’ resilience and minimize the risk of future disruptions. If you are still experiencing service issues, please open a support ticket so our team can assist you promptly..

Duration: 3 hours and 22 minutes

Affected Components: WordPress Hosting, Elastic Hosting, Elastic Hosting, Elastic Hosting, Elastic Hosting, Reseller Hosting, WordPress Hosting, Reseller Hosting, WordPress Hosting, WordPress Hosting

Jul 26, 10:44:00 GMT+0
Monitoring - This morning, some customers experienced \*\*"421 Misdirected Request"\*\* errors when accessing their websites. The issue was related to a change in how \*\*EA-Nginx and other reverse proxy setups\*\* handle HTTP/2 connections, which affected sites using services such as \*\*Cloudflare\*\* and similar proxy configurations. More details are available in the official cPanel article: <https://support.cpanel.net/hc/en-us/articles/33553346450455> We have applied the recommended fix to the majority of affected servers. Most impacted websites should now be functioning normally. If your site is still experiencing issues, please reach out to our support team for assistance. We apologize for the disruption and appreciate your understanding..

Jul 26, 09:00:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 26, 12:22:00 GMT+0
Resolved - This incident has been resolved..

Duration: 3 days, 14 hours and 9 minutes

Affected Components: Virtual Machines

Jun 24, 02:45:00 GMT+0
Identified - All servers are now back online. Coupled with the reboots, there was additional routing configuration changes required to be made by an upstream provider that were not anticipated. Thank you for your patience The maintenance window will be left open until it's duration and other non impacting work continues..

Jun 21, 08:00:00 GMT+0
Identified - The final maintenance window is starting in about 15 minutes time. As was initially announced, please be aware that a reboot will be done today as part of the final infrastructure commits: **Please also note:** If you have a virtual machine (VM) hosted with us at this location, it will be **rebooted during the Monday, June 23rd maintenance window**..

Jun 20, 01:00:00 GMT+0
Identified - Please be advised that we will be performing _emergency infrastructure maintenance_ at our 151 Front Street facility in Toronto during the following windows: * **Thursday, June 19th** from **21:00 ET to 01:00 ET** (June 20th) * **Friday, June 20th** from **21:00 ET to 01:00 ET** (June 21st) * **Monday, June 23rd** from **21:00 ET to 01:00 ET** (June 24th) Each maintenance window is scheduled for **up to 4 hours**. This urgent work is required to strengthen the stability, resilience, and long-term performance of our infrastructure. While every effort will be made to limit impact, **intermittent network outages** may occur during these windows. We understand that maintenance of this nature can be disruptive and appreciate your patience and understanding as we complete these necessary improvements. **Please also note:** If you have a virtual machine (VM) hosted with us at this location, it will be **rebooted during the Monday, June 23rd maintenance window**. If you have any questions or require assistance, please don’t hesitate to contact our support team at support@fullhost.com Thank you for your continued trust, **The FullHost Team**.

Jun 24, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 24, 01:07:59 GMT+0
Identified - Maintenance work is commencing.

Jun 24, 00:39:00 GMT+0
Identified - The final maintenance window is starting in about 15 minutes time. As was initially announced, please be aware that a reboot will be done today as part of the final infrastructure commits: **Please also note:** If you have a virtual machine (VM) hosted with us at this location, it will be **rebooted during the Monday, June 23rd maintenance window**..

Jun 20, 17:50:44 GMT+0
Identified - 20Jun2025 Update - Maintenance worked commenced yesterday with no service interruption during. Work will continue this evening and on Monday as previously announced..

Duration: 10 minutes

Affected Components: Elastic Hosting

Jun 15, 18:10:00 GMT+0
Investigating - Server is currently inaccessible and we are investigating..

Jun 15, 18:20:00 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours

Affected Components: WordPress Hosting

Jun 15, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 15, 06:00:00 GMT+0
Identified - Dear Valued Customer, At FullHost, we are committed to continuously enhancing the performance and reliability of our services. As part of this commitment, we will be performing scheduled maintenance on server van-wp20.fullhost.io on: Date: Saturday, June 14 - Sunday Jun 15th Time: 23:00 – 5:00 PST During this maintenance window, some of our Wordpress Hosting plans may be temporarily unavailable for several minutes as the necessary upgrades are implemented. We kindly ask that no changes be made to your websites during this period to ensure a smooth transition. We appreciate your understanding and patience as we work to improve our infrastructure. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for choosing FullHost! Best regards, The FullHost Team.

Jun 15, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 minutes

Affected Components: Virtual Machines

May 20, 21:16:35 GMT+0
Resolved - This incident has been resolved..

May 20, 21:11:03 GMT+0
Investigating - We are currently investigating this incident..

Duration: 4 hours and 30 minutes

Affected Components: WordPress Hosting, Elastic Hosting, Reseller Hosting, Virtual Machines, CA-WEST

May 13, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 13, 04:30:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 04:30:00 GMT+0
Identified - Please note that on Monday, May 12, 2025, from 21:30 to 2:00 Tuesday, May 13, 2025, non service impacting maintenance is being performed, however that during certain intervals of this maintenance that there could be short lived packet loss as changes are committed..

Duration: 51 minutes

Affected Components: Virtual Machines

May 12, 14:50:16 GMT+0
Resolved - Moving incident from monitored to resolved..

May 12, 13:59:00 GMT+0
Investigating - 9:59 EST | 6:59 PST - Currently investigating server connectivity issue.

May 12, 14:16:00 GMT+0
Monitoring - Incident is resolved, connectivity to server is operational. Monitoring right now..

Duration: 6 hours

Affected Components: Email Hosting (MailWire)

May 11, 07:00:00 GMT+0
Identified - We will be performing scheduled maintenance on our MailWire services from 00:00 PST to 6:00 PST on May 11, 2025. During this maintenance window, services may be intermittently unavailable for several minutes as the necessary upgrades are implemented. We appreciate your understanding and patience as we work to improve our infrastructure. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for choosing FullHost!.

May 11, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 11, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours

Affected Components: Reseller Hosting

Apr 27, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 27, 06:00:00 GMT+0
Identified - We will be performing scheduled maintenance on server van-rs21 from 23:00 PST on Apr 26 2025 to 5:00 PST Apr 27 2025. This may affect Reseller Elastic Hosting accounts based in Vancouver. During this maintenance window, services may be temporarily unavailable for several minutes as the necessary upgrades are implemented. We kindly ask that no changes be made to your websites during this period to ensure a smooth transition. We appreciate your understanding and patience as we work to improve our infrastructure. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for choosing FullHost!.

Apr 27, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours

Affected Components: Reseller Hosting

Apr 19, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 19, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 05:00:00 GMT+0
Identified - We will be performing scheduled maintenance on server van-rs22 This may affect Reseller Elastic Hosting accounts based in Vancouver. During this maintenance window, services may be temporarily unavailable for several minutes as the necessary upgrades are implemented. We kindly ask that no changes be made to your websites during this period to ensure a smooth transition. We appreciate your understanding and patience as we work to improve our infrastructure. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for choosing FullHost!.

Duration: 7 hours

Affected Components: Elastic Hosting

Apr 13, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 13, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 13, 05:00:00 GMT+0
Identified - We will be performing scheduled maintenance on **server** [**van-eh24.fullhost.io**](http://van-eh24.fullhost.io) This may affect Elastic Hosting accounts based in Vancouver. During this maintenance window, services may be **temporarily unavailable for several minutes** as the necessary upgrades are implemented. We kindly ask that no changes be made to your websites during this period to ensure a smooth transition. We appreciate your understanding and patience as we work to improve our infrastructure. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for choosing FullHost!.