FullHost - Vancouver Data Center – Incident details

All systems operational

Vancouver Data Center

Resolved
Major outage
Started 7 days agoLasted about 2 hours

Affected

FullHost.Com

Major outage from 2:00 AM to 3:51 AM

Vancouver

Major outage from 2:00 AM to 3:51 AM

Elastic Hosting

Major outage from 2:00 AM to 3:51 AM

Reseller Hosting

Major outage from 2:00 AM to 3:51 AM

WordPress Hosting

Major outage from 2:00 AM to 3:51 AM

Virtual Machines

Major outage from 2:00 AM to 3:51 AM

Updates
  • Resolved
    Resolved

    During the ongoing partial power outage at our Vancouver data center (Cologix VAN3), our on-site technicians successfully implemented workarounds to restore all services to normal operation.

    This incident affected several clients in Vancouver, with impacts ranging from partial outages and degraded performance to full service interruptions.

    Although Cologix VAN3 is a state-of-the-art facility designed with multiple redundancies, this event highlighted unforeseen vulnerabilities. As with every incident, we will conduct a thorough internal investigation to understand how this outage caused such a wide impact. Based on our findings, we will implement necessary changes to enhance our systems’ resilience and minimize the risk of future disruptions.

    If you are still experiencing service issues, please open a support ticket so our team can assist you promptly.

  • Update
    Update

    More nodes are now restored to operation and working on the remaining nodes.

  • Update
    Update
    We are continuing to work with the data center on a full resolution to this, some nodes are back online.
  • Identified
    Identified

    The Vancouver Data Center (COLOGIX VAN3) is experiencing a partial power outage, and working with the data center on quick resolution

  • Investigating
    Investigating

    We are currently investigating this incident affecting our Vancouver Data Center. We will update the incident as more information becomes available.