FullHost - Notice history

Access to hypervisor van-kvm106 has been restored and all affected VMs and Elastic Hosting services are back online. The root cause was a kernel panic on the host, which required a reboot to recover. We are reviewing the panic logs to determine the underlying trigger and will take corrective action if needed.

We have identified a bug in a piece of network equipment and have notified the vendor. While the vendor works on a permanent fix, we will be migrating affected customers to a different network segment overnight as a mitigation to reduce the risk of reoccurrence.

We are seeing recovery as of 10 minutes ago for the private network issue affecting a subset of customers on CoreGrid in our CA-EAST region. Our engineers are continuing to investigate the root cause, and we will provide a further update once we have more information.

We are continuing to work to resolve this issue.

This incident has been resolved. While the hardware has been replaced and services are returned to operation, we will be continuing to monitor.

The data center technician is continuing to be working on restoration of the equipment. In addition to the RAM, cooling system as well is being replaced.

The data center technician is working on restoring services and identifying the hardware (RAM) that needs to be replaced. We will keep updating as we work towards resolution.