FullHost - Notice history

We are currently working with the data center staff as the issue has been identified with the hardware and are currently working to resolve this quickly as possible.

We are currently experiencing connectivity issues in Vancouver Data Center

We are currently investigating network issues in Vancouver

We are currently investigating network performance that is affecting some users in Toronto and are as well discussing with our upstream providers.

Status: Investigating / Mitigation in place

cPanel has disclosed a critical authentication vulnerability affecting all currently supported versions of cPanel & WHM. No patch is available at this time.

As a precaution, and following cPanel's own guidance, we have temporarily blocked external access to the following ports across our shared and reseller hosting fleet:

• 2083 / 2087 — cPanel & WHM (SSL)

• 2082 / 2086 — cPanel & WHM (non-SSL)

• 2095 / 2096 — Webmail

• 2077 / 2078 — Webdisk (where enabled)

Impact: Customers will be unable to log in to cPanel, WHM, or Webmail via the browser until the restriction is lifted. Websites, email delivery (SMTP/IMAP/POP), DNS, and databases are not affected and continue to operate normally.

What we're doing: We are monitoring cPanel's advisory channel and will deploy the official patch across all affected servers as soon as it is released, after which access will be restored. If you require urgent access to your cPanel account in the meantime, please open a ticket with our support team and we can assist on a case-by-case basis.

We apologise for the inconvenience and appreciate your patience while we prioritise the security of your data and infrastructure.

Update: cPanel released a patch a few minutes ago. We're verifying it and rolling it out to all affected servers. Access should be restored within the next hour.

Please see the following maintenance notice that was provided this evening. The impact was intended to be brief and minimal however it has now lapsed to a 10-15 outage at the moment and are awaiting further updates:

Please be advised that one of our upstream network providers will be performing scheduled maintenance on Thursday, April 9th from 21:00 to 23:59 PT. This maintenance involves the migration of routing hardware at the Cologix Van3 datacentre as part of an ongoing project to improve network throughput and redundancy in the Vancouver area.

Due to the redundant network design in place at this facility, most customers should experience little to no impact to their services. However, as the work being performed is sensitive in nature, some customers may experience 1–3 minutes of intermittent connectivity loss during the maintenance window. We recommend that all affected customers take appropriate precautions and prepare for the possibility of a brief service interruption while the work is being carried out.

We will continue to monitor the situation and provide updates as needed. If you have any questions or concerns, please don't hesitate to reach out to our support team.s incident.