FullHost - Notice history

We have identified a bug in a piece of network equipment and have notified the vendor. While the vendor works on a permanent fix, we will be migrating affected customers to a different network segment overnight as a mitigation to reduce the risk of reoccurrence.

We are seeing recovery as of 10 minutes ago for the private network issue affecting a subset of customers on CoreGrid in our CA-EAST region. Our engineers are continuing to investigate the root cause, and we will provide a further update once we have more information.

We are continuing to work to resolve this issue.

This incident has been resolved. While the hardware has been replaced and services are returned to operation, we will be continuing to monitor.

The data center technician is continuing to be working on restoration of the equipment. In addition to the RAM, cooling system as well is being replaced.

The data center technician is working on restoring services and identifying the hardware (RAM) that needs to be replaced. We will keep updating as we work towards resolution.

We are moving this incident to resolved for now, but are actively monitoring this situation and continuing to receive updates from our upstream provider.

We are still seeing degraded performance across Vancouver. There is a large DDoS currently affecting another customer of one of our upstream providers that is being mitigated.

Connections are intermittent, with packet loss being reported. Upstream providers are aware and looking at this.

We are moving this to resolved for now, but are continuing to monitor this situation closely and will reopen this incident if necessary.

Network stability has returned, however we are going to be continuing to monitoring this and staying in touch with the upstream provider.

Packet loss is being reported.

One of our upstream providers was being affected by a DDoS on another downstream customer, and mitigation efforts are already being put in to place.

Moving to resolved, but still monitoring this.

One of our upstream providers was being affected by a DDoS on another downstream customer, and mitigation efforts have been put in place to resolve this.

Network traffic is returning to normal and we are watching this.